Customer Relations Manager – Mumbai

CRM0421M
Mumbai
Posted 2 months ago

 

iSolve Technologies is a Business Transformation company. We partner with our customers, understand their business, hypothesize and analyze process gaps, build strategy and bring 100% visibility to every step of the operation with innovative technology.

Customers typically come to us for our in-depth understanding of businesses and stay with us for our service excellence!


We’re looking for an experienced Customer Relations Manager for our Mumbai region, who can handle our clients.

 

Key Skills:


  • Strong communication skills
  • Smart, analytical and presentable
  • Ability to multi-task
  • Manage coordination of slots between clients & internal team
  • Manage query tickets to see that it gets answered on time by the team
  • Excellent organisational skills
  • Ability to flourish with minimal guidance, be proactive, and handle uncertainty
  • Proficient in Word, Excel, Outlook, and PowerPoint

Key Responsibilities:


  • Handle client interface and act as a single point of contact for queries
  • Liaison between Operations, Transition & Client
  • Maintain a positive relationship & rapport with the clients
  • Ensure effective account management
  • Address technical and operations issues as and when required
  • Take ownership of weekly/monthly service review calls with the customer/client and plan the agenda accordingly

Qualifications Required:


  • Any Bachelor/Master’s Degree with 3-6 years of experience in Customer Relations Management
  • Excellent Hindi, English & Marathi communication with good analytical & presentation skills required
  • Affinity for travel & passion for growth
  • Pleasant conduct, strong inter-personal & collaboration skills both with clients & internal stakeholders

Remuneration:


Negotiable – Will be determined according to candidate’s professional abilities and track record

Important Note:


Candidates should be ready to join immediately.

Contact:
Subashini HR – (+91) +91 8939832312

 

We are proud to foster a culture of diversity – be it gender, age, experience, perspective or background!

 

Job Features

Job CategoryCustomer Relationship Manager

Apply Online

A valid phone number is required.
A valid email address is required.