Customer Support Executive – Bengali/Hindi Voice

CSE1220CBE
Coimbatore
Posted 2 weeks ago

 

iSolve Technologies is a Business Transformation company. We partner with our customers, understand their business, hypothesize and analyze process gaps, build strategy and bring 100% visibility to every step of the operation with innovative technology.

Customers typically come to us for our in-depth understanding of businesses and stay with us for our service excellence!

We are looking for enthusiastic and hard-working candidates with excellent English and Bengali/Hindi communication skills.

Key Skills:


  • Bengali/Hindi speaking, Inbound & outbound calls, Excellent communication skills

Key Responsibilities:


  • Respond to incoming calls and update general inquiry in CRM
  • Register customer visit as per the customers need
  • Doing outgoing calls as per the base provided by the customer
  • Conduct necessary follow-up on incoming call inquiries
  • Do outbound calls for SMS campaign as per the base provided by the customer

Key Professional Attributes:


  • Proper Phone ettiquette and verbal communication skills along with active listening
  • Excellent knowledge with computers, especially CRM systems and excel
  • Ability to multi-task, set priorities and manage time effectively
  • Excellent Bengali/Hindi communication skills

Qualifications Required:


  • Diploma/Bachelors Degree
  • Experience: 0-2 years
  • Bengali is Mandatory
  • Willing to work on rotational shifts

 

We are proud to foster a culture of diversity – be it gender, age, experience, perspective, or background!

 

Job Features

Job CategoryCustomer Support Executive

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