The Company

Metropolis, India’s biggest and only multinational chain of pathology labs and diagnostics centres is well known for excellent customer satisfaction and preventive healthcare. With over 30 million tests a year, catering to more than 20,000 medical laboratories, hospitals, nursing homes and 200,000 consultants, Metropolis has been delivering state of the art health care solutions for 37 years.

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Key Challenges

Prior to approaching iSolve, Metropolis faced 2 clear challenges:

  • How to establish an online, transparent, Sample Management System to track & monitor samples, Pickup, Delivery team movements with thorough a water tight process?
  • How to develop and implement a Web based Platform that automates work flow with clear dashboards for every activity?

Key Outcomes Achieved

  • 100% tracking of samples and Logistic Associates
  • Zero error track record – with unique error prevention processes and methods
  • Online dashboard highlights high, medium and low volume customers and key volume drivers – Sales team is now focused on driving daily business volume

Key Efficiency drivers

  • A new app for field operations and sales team to request Emergency sample pickup, Material requests, Clinical Report Requests etc – totally automated with 100% tracking and closures
  • An app to record daily cash pickup, delivery with auto acknowledgement and auto recon

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