The Company

Metropolis, India’s biggest and only multinational chain of pathology labs and diagnostics centres is well known for excellent customer satisfaction and preventive healthcare. With over 30 million tests a year, catering to more than 20,000 medical laboratories, hospitals, nursing homes and 200,000 consultants, Metropolis has been delivering state of the art health care solutions for 37 years.


Key Challenges

Prior to approaching iSolve, Metropolis faced 2 clear challenges:

  • How to establish an online, transparent, Sample Management System to track & monitor samples, Pickup, Delivery team movements with thorough a water tight process?
  • How to develop and implement a Web based Platform that automates work flow with clear dashboards for every activity?

Key Outcomes Achieved

  • 100% tracking of samples and Logistic Associates
  • Zero error track record – with unique error prevention processes and methods
  • Online dashboard highlights high, medium and low volume customers and key volume drivers – Sales team is now focused on driving daily business volume

Key Efficiency drivers

  • A new app for field operations and sales team to request Emergency sample pickup, Material requests, Clinical Report Requests etc – totally automated with 100% tracking and closures
  • An app to record daily cash pickup, delivery with auto acknowledgement and auto recon

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